Your site might look great on your office monitor. But when a 72-year-old patient tries to load it on her iPhone SE with a spotty connection? That’s where the cracks show.

Mobile users now make up over 60% of web traffic—and in healthcare, that number often skews higher among older adults seeking care. If your menus are hard to tap, your text is too small, or your site takes forever to load on mobile, you’re not just creating friction. You’re quietly turning patients away.

Even worse? Many template-built medical sites assume mobile design is “automatic.” It’s not. What works on a 27” screen doesn’t translate well to a phone in portrait mode—especially for your least tech-savvy audience.

Here’s how to test your mobile experience:

• Pull up your site on your own phone. Scroll like a real patient.
• Ask a parent or grandparent to try booking an appointment—watch what frustrates them.
• Use Google PageSpeed Insights to check mobile load times.

Want to keep those mobile visitors from bouncing? Make sure your site is built with speed and simplicity in mind. If it’s not easy to use with one thumb, it’s not ready for patients.